Absolutely. Non-members enjoy a 7-day unconditional return and a 15-day full-refund quality guarantee. Members enjoy a 7-day unconditional return, a 30-day full-refund quality guarantee, and free replacements for normal-use functional decline within the 1-year coverage period for products purchased during active membership.

If your product has any quality issue within 15 days (non-member) or 30 days (member) of delivery, email us with photo or video proof. Once verified, we'll refund you in full — no need to return the product.

While rare (we inspect every item before shipping), accidents can happen during transit.

If you notice any issues within 15 days of delivery, please contact us immediately with photos or video evidence. Once verified, we'll arrange a full refund or free replacement right away — no excuses.

Yes. We understand that things can look or feel different in person. You may return it for any reason within 7 days of delivery. Return shipping is at your expense.

Once our warehouse receives and verifies the returned item, we process the refund immediately. Funds typically arrive within 3-5 business days. For quality-issue refunds that don't require a return, we'll process the refund right after verifying your evidence.

Non-Member: 7-day unconditional return. 15-day full refund for any quality issue. Manufacturing defects only covered for replacement between 16 days and 1 year.

Member: 7-day unconditional return. 30-day full refund for any quality issue. Normal-use functional decline (magnet weakening, joint loosening, hook deformation, etc.) covered for free replacement between 31 days and 1 year — no need to return the old product. Maximum 1 free replacements per order within the 1-year coverage period.

Non-Member: Email us with evidence. If we determine it's a manufacturing defect (rare), we'll arrange a replacement. Normal wear and tear is not covered for non-members.

Member: Email us with evidence. Once verified, we'll send you a brand-new replacement directly. Magnet weakening from normal use is covered under your membership.

Email us. If the part is within our supply, we'll do our best to help. If there's any cost involved, we'll communicate with you in advance. Members receive free solutions for part/accessory issues caused by normal use within the 1-year coverage period.

For any questions regarding returns, warranty, or shipping, please reach us at:

Email: [madsgaocc@gmail.com]

The return address will be provided via email communication.